As the established and preeminent authentic luxury marketplace in Indonesia, Huntstreet provides a safe and trusted environment for our members to buy and sell their pre-owned luxury fashion items. For sellers, our user-friendly platform allows you the flexibility to directly list your luxury goods yourself or use our Huntstreet Assist Service to help you with your listing and to sell your item/s quicker to our growing large community of fashion lovers. Our buyers love the comprehensive collection of luxury and contemporary items listed by our sellers that are well-priced, hightly curated and quality-controlled by our team of experienced specialists.

There are two easy ways to sell on our marketplace: (1) List Yourself option or peruse our (2) Huntstreet Assist Service

List Yourself

Complete an online listing form with key information and photos of your item and your listing will go live shortly after for our community of fashion lovers to see! To ensure a fast sale, we recommend you check in on your account frequently and answer any enquiry a potential buyer may have for you. Once your item is sold, you will be notified via email and you can then have the item ship to Huntstreet Control Centre for us to fulfill the quality control checks and delivery fulfillment to the buyer.

HuntStreet Assist Service

Our premium and fuss-free service for sellers who may be short on time! Contact us, sit back and let us assist you with the listing preparation! Our Huntstreet Assist service includes quality checks, appraisal, selling price suggestions, professional product photography, and accurate listing description for your listings. So all you need to do is to relax in the meantime and wait for the appraisal to be uploaded for your review and approval and you'll be ready to list thereafter. We'll also manage the fulfillment of item delivery to your buyer once the item is sold.

Hunstreet accepts most luxury and contemporary brands for resale on our platform. See the full designer list index currently accepted here. If there is an item from a luxury/contemporary brand that you wish to sell but is currently not on our list, simply drop us an email us to request for the brand addition at appraisal@huntstreet.com.

One of the key reasons why our community of buyers love sourcing for luxury items from Huntstreet is the level of trust they have in the accuracy and quality control checks of items being listed for sale on our platform. We have prepared an easy reference guide on how you can easily and accurately determine the Condition Rating of your item when creating a listing to minimise the risk of having your sold item being rejected or repriced during our Quality Control checks. It is also important for sellers to ensure that every item they list for sale on Huntstreet should be free from obvious mold spots or smell and body odour. Any sold item found to be in either of such condition shall be rejected immediately during our Quality Control check and seller will need to pay a processing fee of IDR 150,000 per cancellation for the item to be returned to you Those are :

• BRAND NEW WITH TAGS - Item is brand new, current or recently bought and has never been used. Item comes complete with all store-bought inclusions: original labels, tags attached, authenticity card and gift packaging in pristine condition (i.e., presentation box is in mint condition with no dent or stains/mould). Item is considered to be in giftable condition. Original receipt inclusion is a plus but not mandatory, if unavailable.
  

• BRAND NEW - Item is new but from past seasons or purchased sometime back but kept unused. Item is still in pristine condition but may be missing some inclusions such as original store tags, authenticity card. Item also does not include pristine giftable presentation box.
  

• LIKE-NEW - Item has been kept in pristine condition with no modifications done and looks nearly new with no visible scratches or marks on surface and hardware. Clothing pieces are in original store-bought condition and never altered.
  

• EXCELLENT - Item has no visible defect nor noticeable marks and has very minor signs of use. There are no noticeable scratches or marks on surface and hardware. Clothing pieces have almost no signs of wear/pilling/pulls and never altered.

• VERY GOOD - Item shows slight signs of wear, with light scratches or marks on surface and hardware. Clothing pieces have almost no obvious signs of wear/pilling/pulls and/or might have been slightly altered.

• GOOD - Item shows some signs of wear with some scratches or marks on surface and hardware but has no major noticeable defects. Clothing pieces may have some visible signs of wear/stains/pilling/pulls and/or the item might have been significantly altered or missing minor buttons/hooks.

• FAIR - Item is in fair and overall usable condition but shows obvious signs of wear/defects, such as some discolorations and visible scratches or marks on surface and hardware. Clothing pieces have visible signs of wear/stains/pilling/pulls/tears (only on seam of clothing - clothing with tears on the fabric cannot be sold on the marketplace) but can still be mended and/or the item might have been significantly altered or missing obvious buttons which may not be replaceable.

A Processing Fee is a fee charged by HuntStreet to the seller when a mismatch between the product description and the physical item sold results in the cancellation of the order by the buyer. The fee is applied as it covers the services rendered while the item is in our centre.

For any item sold via the List-Yourself method, please be advised that Huntstreet is not liable for your item until it arrives at our Control Centre. Therefore, before you ship/send your item/s to Huntstreet, you should :

1. Clean your item using the appropriate fabric to reduce the risk of your item failing our quality control check or getting a price reduction.
2. You should also pack your items carefully and adequately to prevent any damage to the item during transport. If your item arrives to our Control Centre damaged, please note that Huntstreet will not be liable for any compensation. Lastly
3. You should also ensure all the completions and inclusions as stated in your listing are added in your package before it gets sent to us. Missing items or incomplete packages may likely result in a reprice of your item and it may also affect your Seller Rating negatively. Most importantly, please ensure your package is properly labeled with the shipping label attached. *If there are more than one item shipped in your package to Huntstreet, please ensure you input the relevant shipping information onto your Seller Dashboard for easy tracking.  

For any item sold via the List-Yourself method, please be advised that Huntstreet is not liable for your item until it arrives at our Control Centre. Therefore, before you ship/send your item/s to Huntstreet, you should clean your item using the appropriate fabric to reduce the risk of your item failing our quality control check or getting a price reduction. You should also pack your items carefully and adequately to prevent any damage to the item during transport.

If your item arrives to our Control Centre damaged, please note that Huntstreet will not be liable for any compensation. Huntstreet will only assume responsibility for items once they have been received by our Control Centre. We will not be liable for any missing or damaged packages whilst enroute to our Control Centre.

As a seller, we request that you manage your listings actively to ensure availability of each item is accurate up to date. In the unlikely event that your item is no longer available after the item has been sold, you can cancel the order in the "Items to Ship" section of your Seller Dashboard. Under such circumstances, please be advised that Huntstreet reserves the right to claim back any associated administrative fees needed from you to process the refund to the buyer for such cancellation. You will be notified of the fees payable to Huntstreet via email. Such incidents may also result in a negative rating on your seller profile and suspension of your account should the fees not be promptly settled to Huntstreet.

Managing your listings is easy! Simply go to your list of items on your seller dashboard and select the item/s you would like to delist and click "delist". It will be delisted from our marketplace immediately

An after-sale negotiation will be initiated by Huntstreet when we find the condition, completion, description, pictures and/or any other points in the listing to significantly not match the item received at our Control Centre.

Huntstreet will then send you an email with detailed photos of the inconsistencies/defects and suggestion for the new price offer to be presented to the buyer.

If a seller declines our request for price reduction offer to the buyer, Huntstreet will assist to inform the buyer of the situation and subsequently update the seller on the status of the sale (either still a confirmed sale or a cancellation).

• In the event a seller agrees to a price reduction offer to be presented to the buyer, but the buyer does not accept the terms of offer, the order will then be cancelled by Huntstreet with the funds refunded to the buyer. 
• If both parties accept the price reduction offer in lieu of the condition, the order will continue to be processed, and the seller will receive his/her earnings based on the newly agreed price and after deducting a nominal service fee and back charges to Huntstreet for the process.

1. Be responsive. Buyers may enquire for more information or photos of your item during the listing period and when this happens, Huntstreet will relay such enquiries to you via your registered email and/or your registered phone number. The quicker you respond to such enquries, the higher your chances of a successful sale.
   
2. Provide accurate and complete information in your listings. Include any defects and add as much details as possible. When descriptions or photographs do not match perfectly with the physical item, our experts may initiate a post-sale negotiation upon checking and your buyer may cancel the order.
   
3. Ship on time! Orders must be shipped within 2 days or the order will be automatically cancelled.
   

If you are unable to ship your item within the 2 working day period, please inform our Customer Service immediately via email or WA +62 811 8880 048 HuntStreet so that we can inform the buyer accordingly. Failing to do so will result in your order being cancelled automatically and no compensation will be provided to you. Such delays may also result in a negative rating on your seller profile.

All items processed via our Huntstreet Assist Service must be listed on and sold through our platform exclusively for a minimum period of 60 calendar days (starting from the day the Seller's products are listed live on the platform (Listed Date). Should a seller wish to pre-terminate or break this exclusive selling period and withdraw their items before the end of the 60-day period, there will be a penalty fee of IDR 500,000/product payable upfront before the item will be returned to the seller.

To initiate an early retrieval of your items, you can contact our Customer Service team for further assistance.

For items that remain unsold after the end of the exclusive selling period, you can either :

1. Lower your selling price directly through your Seller Dashboard to increase the likelihood of it selling, or
2. Withdraw your items and request for a collection/delivery of the withdrawn items back to you.

1. List your item easily using our online listing form
   
2. Once your listing is submitted, it will be reviewed by our team and once approved, the listing will go live within 24 hours
   
3. Monitor your sales and listings anytime via your Seller Dashboard under My Account. Be sure to check in regularly to address any questions submitted on your listing by interested buyer/s.
   
4. Once an item is sold, you will be notified via email. You will then need to ensure your sold item gets delivered to Huntstreet's Quality Control Centre within 2 working days or the order will be cancelled automatically and funds returned to the buyer.
   
5. Once we receive the item/s, our team of experts will perform Quality Control checks within 2 working days to ensure accuracy and consistent representation of your item as mentioned in your listing. Once this is completed, Huntstreet will fulfill the delivery of the sold item to the buyer.
   
6. Huntstreet will credit your Account with your earnings 7 working days after your item has been shipped to the buyer and you will be notified via email of this credit. You can then choose to encash your earnings direct to your bank account or convert your earnings with an extra 2% in value into Huntstreet Store Credit.
   

1. Schedule a pick-up of your items (min. 10 items per pickup and only available in Jakarta and Surabaya currently) or schedule to drop off your items directly at our Control Centre in Jakarta through your Huntstreet Seller Dashboard
   
2. Once we receive your items, Huntstreet will appraise your item/s and send you an Appraisal Form with suggested Selling Price/s within 7 working days upon the receipt of your items for your review through your Seller Dashboard or registered email. You will have up to 14 calendar days to review and approve or reprice your appraisal. Once you approve the appraisal online through your Seller Dashboard, we will assist you with photography and item descriptions for your listings to go live in your closet within 7 working days.
   Note: Your listing/s will also automatically go live 14 calendar days after the Appraisal Form has been sent to you so we encourage sellers who utilise our Huntstreet Assist Service to monitor their email accounts in order not to miss our Appraisal notification.
   
3. Items Listed!
   You will be notified via email when your listings go live. You can also easily track the status of your listings via the "My Items" tab on your Seller Dashboard.
   
4. Get Paid!
   When your item gets sold, you will be notified via email and Huntstreet will assist to fulfill the delivery of the item on your behalf. Your earnings will be credited to your Huntstreet account within 7 working days once the item has been shipped to your buyer. You can also easily track the status of your earnings under the "My Earnings" tab of your Seller Dashboard. It's that easy!
   

Adding as much relevant information as possible in your listing will increase buyer confidence and interest in your item. Important information to include specifications such as material, color (especially if there is a specific colour name assigned to the item by the brand i.e. Hermes Rouge Cassaque), dimensions and any defects or flaws - this is especially important to avoid any buyer cancellation. Most buyers will also want to know the inclusions of the item (authenticity card, dustbag, box, receipt etc) and any other details regarding the item that may be relevant (i.e. if all the original labels are still attached, if any alterations have been made to the item particularly for clothings).

If you are unable to ship your item within the 2 working day period, please inform our Customer Service immediately via email or WA +62 811 8880 048 HuntStreet so that we can inform the buyer accordingly for any delays. Failing to do so will result in your order being cancelled automatically and no compensation will be provided to you. Such delays may also result in a negative rating on your seller profile.

A listing may be rejected if it does not meet our marketplace standards. Some examples for rejection may include: condition is deemed too poor to be accepted on our marketplace or the item is a counterfeit/fake, or the selling is too high above market pricing.

We may also require your listing to be edited when the submission has poor photo quality, insufficient product information or prices that are drastically above fair market resale prices. When a listing is rejected or requires edit, you will be notified via email with suggestions on how to edit your listing. Be sure to include as much information as possible to avoid the listing being rejected or more information being needed by us before your listing can go live.

As a long established and trusted luxury resale platform by tens of thousands of buyers, Huntstreet has a strict Anti-Counterfeit Policy in place. All sellers HuntStreet attest that all items sold on HuntStreet are authentic. For any item found to be inauthentic after undergoing our quality control and accuracy checks by our team of in-house experts, the item will be immediately rejected and the seller will be required to pay a IDR 650,000 penalty fee per item or IDR2,500,000 penalty fee per Hermes item to withdraw the items. The fee is applied as it covers the services rendered while the item is in our centre. We will not be held repsonsible for any damages or losses to any rejected items should we not receive the penalty fee within 14 working days after notification. Please be advised that any unpaid balances may be deducted from future sold items.

As all listings are reviewed by our team before being published online, you cannot change your listing except for the following edits:

1. Reduction of the Selling Price - Your earnings will be automatically recalculated based on the corresponding price adjustment. All platform members who might have wishlisted your items will similarly be notified of this price reduction.
   
2. Add more information - If you would like to add more information about the item in the item description or add more photos to your listing, you can inform us via email at appraisal@huntstreet.com.

Changes to your listing will be reviewed by HuntStreet within 2 working days.

Items sold via the List-Yourself method will need to be shipped to the Huntstreet Control Centre within 2 working days after an order is confirmed. Failing to do so will regrettably result in the order being automatically cancelled. Items can be shipped to us via courier service (JNE, Tiki, J&T etc) or via Gojek/Grab. For sellers based in Jakarta, when your item is sold, you can also request a pickup/collection from us for a small fee of Rp.75,000/pickup. 

For sellers utilising our Huntstreet Assist Service to sell their item, you will be notified via email when an item gets sold and Huntstreet will then assist to fullfill the delivery of the item to the buyer on your behalf.

It is important that you remember to attach the shipping label provided in your seller dashboard before you ship your items to ensure that your items are correctly tagged to your seller ID. In the event that you cannot print the shipping label, simply copy the information on the shipping label and write it on a piece of paper and stick it onto your package. Once your item has been dispatched, input the shipment method and tracking number in your seller dashboard so that we can track your shipment. We will notify you via email once we have received the item.

An item deemed to be "non-compliant" by the HS Control Centre indicates that the authenticity or descriptions/pictures for the item in the listing is significantly different from the physical product upon our checks. If an item is "non-compliant" due to :

1. Inauthenticity, or 
2. The difference between listing and physical product is too drastic

As a seller, you enjoy flexibility to determine the fair selling price for all items listed in your closet. 

1. List-Yourself sellers can easily refer to similar listings on our platform to assess suitable selling prices for your items.
2. For items processed via our Huntstreet Assist service, Huntstreet will send you an appraisal with recommended Selling Prices for your approval. In the event that you wish to adjust the selling price of your item, you can also click on the "Negotiate" option on your Appraisal Form and input your desired selling price. Our Huntstreet Appraisal Team will then review your request and update you via email on the status of your negotiated pricing within 24 hours. 

Please note that we may contact you to adjust the selling price of your item/s if we deem it to be too high above fair market prices.

Our price suggestions are based on similar products that have sold on our platform. There are a couple of factors that we take into account, including the type of item, brand, condition as well as current market demand.

In the event that your requested selling price is deemed by us to be too high above fair market prices, we will inform you accordingly and counter-propose with another Selling Price that may be slightly higher than our original appraised value but still within market resale range. However, in the unlikely event that we are unable to come to an mutually agreed selling price of your item, we shall then initiate to cancel this listing request and arrange for the item/s to be returned to you at the seller's expense.

You can easily view the status of your listings via your Seller Dashboard under My Account.

Repricing your items is easy! As a seller on our platform, you can easily reduce the prices of your items directly and at any time to better the chances of getting the items sold. Simply go to your Seller Dashboard and under your List of Items, select the item that you wish to reprice and click the Reprice option to input your new lower selling price.

NOTE:
We are only able to allow price reductions by sellers and not price increase requests

For the convenience of our sellers, Huntstreet provides a collection service for sellers who wishes to utilise our Huntstreet Assist Service. Collection is free for sellers who have at least 5 luxury or contemporary designer bags to list for sale on our platform. Alternatively, if you have less than 10 items, you can still book a collection service for a nominal fee of Rp 100,000 per pickup. However, this service is only available for the Jakarta and Surabaya 

Requesting for a collection is really easy! Simply click "Create New Listing" on your seller dashboard and click on the Schedule Pickup/Dropoff option. Indicate your preferred date and address for our collection. Once you have submitted your request, a confirmation email will be sent to you and our Customer Service will contact you to confirm the pickup date and time. Do remember to print the prepared shipping label (available for print on your Seller Dashboard) when preparing your package for collection.

Note: Should you need to make changes to your collection slot, please kindly ensure you contact our Customer Service (WA +62 811 8880 048) well ahead in advance to request for a change. Changes can be made with no charge as long as the changes are communicated and acknowledged by Huntstreet at least 24 hours prior to your pre-arranged collection slot. We regret that any last minute cancellation/change to your pre-arranged slot outside of the stipulated change window or in the event of a failed collection (i.e., no one was home to handover the package to us), we will need to impose an administrative fee to cover the associated delivery costs.

We recommend sellers to pack their items in carton boxes where possible and to add protective packaging around your item when preparing to send items to Huntstreet to avoid damage during transport to our Control Centre. Please note that if your item arrives to us damaged or stained, Huntstreet will not be liable for any compensation.

Before you send your items to us for appraisal, we also recommend you to :

1. Clean your item to increase the chances of a higher listing grade, and you should also 
2. Ensure all the completions and inclusions are included directly in the item to avoid misplacement. Missing items or incomplete packages will result in a lower grading or lower recommended selling price.

For sellers in Jakarta who wish to drop off your items for assessment under our Huntstreet Assist Service, you may easily do so by booking a Drop-Off Appoinment online through your Seller Dashboard. Once you have book your slot online, you will be given a Drop-Off Request Code and you can inform our Customer Service officers at our Control Centre of your Request Code for easy tagging. Our Control Centre is open 7 days a week (10am to 8pm on weekdays and 10am to 6pm on weekends excluding Public Holidays).

You can retrieve your rejected item/s by informing our Customer Service at least 2 working days ahead of the collection of your item/s from our Control Centre. We can also deliver your items back to you via a courier service at your expense.

IMPORTANT:
Rejected items need to be retrieved within 14 working days after the notification of rejection has been sent to you. Huntstreet shall not be responsible for the condition of the item/s should the item/s not be picked up or collected only after the 14-day period.

For items processed via our Huntstreet Assist Service, there is a contracted period of 60 days for the items to be exclusively listed on our platform for resale. Sellers will not be able to withdraw their items before the end of the committed period unless they pay a penalty fee for early withdrawal for each item.

For items that are past the exclusive period, you can easily request to withdraw your items from sale on our platform by selecting the desired items under the "My Listed Items" tab on your Seller Dashboard and then clicking on the "Withdraw" button. Your listings will automatically be taken off the platform and our Customer Service Team will be in touch with you thereafter to coordinate the return of your items. Please be advised that any withdrawal request will take 7 working days to be processed and for the items to be collected or delivered back to you.

List Yourself:

1. Item selling at IDR 15,000,000 and below = 15% of selling price with a minimum fee of IDR 250,000 
2. Item selling at IDR 15,000,001 to IDR 100,000,000 =  10% of selling price with a minimum fee of IDR 2,250,000
   
3. Item selling at IDR 100,000,001 and above = 5% of selling price with a minimum fee of IDR 10,000,000

Huntstreet Assist Service:

1. For Bags, SLGs & Accessories

Item selling at IDR 15,000,000 and below  = 25% Of Selling Price with a minimum fee of IDR 250,000 

IDR 15,000,001 to IDR 65,000,000     = 20% Of Selling Price

IDR 65,000,001 to IDR 100,000,000      = 15% Of Selling Price

IDR 100,000,001 to IDR 300,000,000    = 10% Of Selling Price

IDR 300,000,001 and above          =  5% Of Selling Price

Special selling rates for Hermes and Chanel Bags, learn more.

2. For Shoes & Clothes

Item selling at IDR 2,500,000 and below  = 40% Of Selling Price with a minimum fee of IDR 250,000 

IDR 2,500,001 to IDR 15,000,000     = 30% Of Selling Price

IDR 15,000,001 and above         = 25% Of Selling Price

Your earnings will be credited to your Huntstreet account 7 days after the item is shipped to to the buyer from our Control Centre. You will be notified via email accordingly or you can easily monitor your sales status under the "Sold" tab of your Listed Items in your seller dashboard. You can choose to encash your earnings to be transferred to your stipulated bank account within 2 working days or have your earnings be converted into Huntstreet store credit with extra 2% in conversion value!

Huntstreet processes all cash out transfers within 2 working days after the Cash Out Request is submitted online by the Seller.

Please note that we process cash-out requests to local bank accounts at no extra charge. In the event that you wish for your earnings to be wired to an overseas bank account or to a Foreign Currency account, all bank-associated charges and FX charges shall be borne directly by you. Overseas wire transfers may take between 3 to 7 workings days to be credited into your account depending on your respective financial services institution.

Huntstreet Store Credit are shopping credits in your account that can be used to purchase desired luxury items on our platform. You can easily request to convert your earnings into store credits and get 2% more in value (If you are a seller) or you can get Store Credit from a returns of items that you have purchased on the platform.

Please be also advised that Store Credit can only be used for purchasing of items on our platform and cannot be converted into cash.

You can easily monitor your sales through your Seller Dashboard under My Account. In addition, all sellers will be notified via email whenever their items get sold. A second email will be sent to you 7 working days after the sold item has been shipped to your buyer to notify you that the earnings has been credited to your account and ready for encashment.

For sellers using the List Yourself service, an email will be sent notifying you to ship your item to our Control Centre within 2 working days after a buyer has paid for an item. You can easily view this notification as well in your Seller Dashboard under "Items to Ship". We strongly recommend sellers to actively login to their Huntstreet account to monitor their listings and answer any questions submitted by potential buyers.